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Frequently Asked Questions

Posted by Action Gear on

Action Gear is not merely an online shop but offers product expert advice and support on the use and enhancement of outdoor tech products.

Talk to us!

How do I buy something on

There are 3 ways to purchase with Action Gear. Firstly on the website where you can add any product to your shopping cart after which you can then check out, put your details in the required fields and pay either with your credit card or an EFT.  Please email your proof of payment to when paying via EFT. 

The second method is to call one of the sales executives on 011 781 1323 who will gladly assist in taking your order.  If you would like to pay by credit card then we will email you a secure link to our payment gateway, alternatively we can send you a quote in order for you to process an EFT payment. Please email your proof of payment to the sales executive who sent you the quotation.  

The third method is by chatting to a sales executive on the live chat feature where we will help you with your order and complete it by sending you a quotation or guiding you through the process of ordering on the website.

We accept Visa and Mastercard credit and debit cards for payment. We are also partnered with Discovery to accept Discovery Miles as payment. 


Are my credit card details safe?

Yes.  No credit card details are saved and no one will see what your credit card details are. If we take a credit card payment over the phone it is done through our secure backend and the details are not saved or written down at all. We offer 100% security for your online transactions, by using a 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case.


Do I have to register an account and set up a password? 

No, there is no necessity to do so as you can check out as a guest.The advantage however of setting up an account is that you can save items to your cart and it will still be there when you log in again. You also won't have to input all your delivery details each time if you have an account. 


How long will my order take to arrive?

On each product page it shows whether the item is kept in our Randburg offices or in our warehouse. If it is in Randburg then delivery is within 1 - 3 days but if it is kept in our warehouse then please allow 5 days for delivery. 

Once your order has been paid for it will take a day to be delivered if you live in a major city and it will take 2 days if you live outside a major city in a more remote location. If you order and pay for your products before 15h, your package will be dispatched the same day. For unusually heavy items, delivery may take an extra day or so, so please contact us if you have an urgent order in such cases.

Once you have created an order your details will be securely stored so we can contact you about your delivery if need be. If you need something by guaranteed next day delivery then please select this option when in the checkout process or contact us.

Action Gear delivers door to door!


Can I collect my order?

We offer FREE courier delivery on orders over R999. If you have selected to collect your order instead of having it delivered, you are able to collect your parcel from our office address listed on our contact page. Please take note of the following when doing so:

What should I bring when collecting my parcel? 
Please have your order number ready and bring your ID along. 

When can I collect my parcel? 
Please note that your order needs to be completed before collection can take place. You'll need to wait for our confirmation that the order is ready for collection :) 

What are the collection times? 
Collections only take place from Mon - Fri as per the working hours specified above. 
If you have any other questions please feel free to give us a call :)


What is the complaint procedure?

Action Gear takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us where our customer support team will gladly be of assistance. All your feedback is appreciated.


Can I return a product?

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 30 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).

Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.

In the case of faulty goods we guarantee all items for a period of 12 months from the purchase date. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.

As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number.


Is there a warranty on the products?

All our products carry a 1 year warranty, except batteries.


You don’t have what I want, now what?

 If we do not have what you are looking for then you can call a sales rep who will do everything they can to try and source what you are looking for a find a substitute to be able to satisfy your need.


What do I do if the item is out of stock?

 Stock is updated continuaslly and the website will indicate whether something is out of stock or not. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Who do I contact if I need assistance with my purchase?

You can contact one of the Action Gear reps either, Mike, Eric, David or Warrick who will be able to help you with any queries regarding your purchase: 011 781 1323


How do I know my purchase has gone through?

Once you have paid for your order either through the website or with one of the sales reps you will receive an email to confirm that your order has been placed and we will either call you to let you know when you will receive it or email you the confirmation details of your order.


When are you open?

Our office hours are 8 -17h Monday to Thursday and 8 – 16h on Fridays, but our website never sleeps and you’re more than welcome to shop around as freely as you wish when you wish. Our team is unfortunately not available over weekends but you can give us a ring if you would like to make a special arrangement to come through to our shop in Randburg on a Saturday.


Where can I send my videos to be shared?

We love sharing our customers’ content, please feel free to share any footage you may have taken and would like to share with our community to Bernice van der Westhuizen at


How do I become an ambassador?

Ambassadors are those people who live our lifestyle and would like to help us position our brand in the outdoor arena. Please contact David Davies at if you would like to apply.

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